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Travel and / or service brokerage contracts relating to this site are governed by regional law 86/2016, Legislative Decree 23.05.2011 number 79 and superordinate laws on tourism and services. The responsibility of TIPTOP srls relates exclusively to the services it has booked and in no case may it exceed the limits provided for by the aforementioned laws.

Reservations are accepted while seats are available. The acceptance of reservations is considered completed, with the consequent conclusion of the contract, only when TIPTOP srls. will send the relative confirmation to the customer, also by electronic system, at the address indicated in the reservation. The information relating to the tourist package not contained in the contractual documents, brochures or other means of written communication, will be provided by TIPTOP srls  in regular fulfillment of the obligations envisaged for its own account, in good time before the start of the trip.

Reservations will be considered valid only if upon confirmation of the trip they are followed by the subsequent sending of the deposit equal to 25% of the total cost of the trip, subject to agreement with TipTop srls in the payment method.

The balance must be received no later than 30 days prior to the departure and / or service date. For bookings confirmed within 30 days prior to departure, the down payment and the balance must be simultaneous. Failure to receive the down payment and / or balance may constitute a termination clause as regards the booking of services by TIPTOP srls.

Art. 4 PRICE
The price of the tourist package or of the service is determined in the contract, with reference to what is indicated on the web page or programs out of print subsequently intervened. It may be changed up to 20 days prior to departure and only as a result of changes in:
- Cost of transportation, including the cost of fuel
- Duties and taxes on some types of tourist services such as taxes, landing, disembarkation or embarkation fees in ports and airports
- Exchange rates applied to the package in question
For these changes, reference will be made to the price in euros adjusted to the current exchange rate referred to above in force on the date of publication of the program as reported in the technical data sheet of the catalog or on the date reported in any updates referred to above. The fluctuations will affect the flat rate of the tourist package in the percentage expressly indicated in the technical sheet of the catalog or program out of the catalog.

In case of renunciation of the booked services, TIPTOP srls will apply the penalties that are individually indicated in the experiences and services.

For all combinations, no reimbursement will be granted to those who do not show up at departure (no-show) or who give up during the performance of the service / experience / trip itself. Likewise, no reimbursement will be due to those who cannot make the trip due to lack or irregularity of the personal documents required for expatriation. These penalties are necessarily applied by TIPTOP srls as the operator has taken on obligations towards the various service providers which entail significant economic losses in the event of cancellation, even partial, of the participants.

The customer has the right to withdraw from the contract without paying the penalty only in the following cases:

  • Increase in the price of the package booked by more than 10%.

  • Essential changes to the contract made by TIPTOP srls after completion, provided that the customer communicates in writing to TIPTOP srls his choice to accept or withdraw, within 2 working days of receiving the proposed modification.

In the above cases, the Customer has alternatively the right:

  • To take advantage of an alternative tourist package, at no extra cost or with a refund
    the excess price, if the second package has a lower value than the first;

  • To the refund of the only part of the price already paid. This refund must be made within 7 working days from the moment of receipt of the refund request. The Customer must communicate his decision (to accept the modification or to withdraw) no later than 2 working days from the moment in which he received the notice of increase or modification. In the absence of express communication within the aforementioned term, the proposal formulated by TIPTOP srls is considered accepted.

The renouncing customer may be replaced by another person provided that:

  • TIPTOP srls is informed in writing at least 10 days before the date set for departure, receiving at the same time communication about the transferee's personal details;

  • The substitute satisfies all the conditions for the use of the service and in particular the requirements relating to the passport, visas, health certificates;

  • The successor party reimburses the organizer all the expenses incurred to proceed with the replacement to the extent that will be quantified before the transfer, if due.

The transferor and the transferee are also jointly responsible for the payment of the balance of the price.

In relation to some types of services, it may occur that a third service provider (carrier, hotelier, etc.) does not accept the change in the name of the transferee, even if made within the term referred to in the previous point. In such cases, TIPTOP srls will therefore not be responsible for any non-acceptance of the modification by third party service providers. This non-acceptance will be promptly communicated by TIPTOP srls to the interested parties before departure.

In case of interruption of the stay / service / experience by the customer, no refund will be made, unless the  Client is unable to present a clear and specific statement issued  by the service provider, of consent to reimbursement for services not performed. This procedure is strictly required and TIPTOP srls will reimburse the amount declared by the service provider, less any agency fees.

TIPTOP srls is recognized the right to replace services, hotels and / or resorts with others of similar characteristics, for operational reasons or other supervening needs. In case of the aforementioned variations TipTop srls will promptly inform the customer who will be able to confirm acceptance of the variation within 48 hours of receiving the proposal itself. In case of non-acceptance by the customer of the proposed variation, TipTop srls will reimburse the sums received.

In the event that TIPTOP srls, after the departure or start of the service, is unable to provide a service included in the contract, except for a specific fact of the customer, it will have to provide alternative solutions of equal value, at no extra charge to be paid by the customer. customer. In the event that no alternative solution is possible, or if the customer for obvious and serious reasons cannot accept the solution offered, the organization will provide an alternative equivalent to the original one. Changes by the customer for confirmed bookings oblige TIPTOP srls only if and within the limits in which they can be satisfied. In any case, the request for changes will result in the additional costs incurred being charged.

The liability of TIPTOP srls towards the Traveler for any damage suffered due to the failure or incorrect fulfillment of the obligations provided for in this contract, is governed by the laws and conventions (ART. 1 of this contract). In this sense, in no case the Organiser's liability may exceed the limits established by laws and conventions, in relation to the damage claimed. In the case of the qualification of intermediary of TIPTOP srls, even in relation to individual services, the same is not liable in any case for the obligations arising from the organization of the trip and / or service, but is exclusively liable for the obligations arising from its capacity as an intermediary and in any case in the limits for this liability provided for by the aforementioned laws and conventions.

TIPTOP srls is obliged to provide customer assistance measures imposed by the criterion of professional diligence exclusively with reference to the obligations at its own expense by law or contract.

TIPTOP srls is exonerated from their respective responsibilities (articles 12 and 13), when the failure or incorrect execution of the contract is attributable to the customer or is due to the fact of an unforeseeable or unavoidable third party, or by a fortuitous event or force greater.

Furthermore, TIPTOP srls is not responsible towards the Customer for the non-fulfillment by the operator of the service of the obligations borne by the latter.

The Customer must have an individual passport or other document valid for all the countries covered by the itinerary, as well as the relative residence and transit visas and the relative health certificates that may be required. They must also comply with the rules of normal prudence and diligence, with all the information provided by the organizer, as well as with the regulations and administrative and legislative provisions relating to the trip.

The customer will be called to answer for any damages that the travel organizer may suffer due to their non-fulfillment of the aforementioned obligations. The traveler is required to provide the organizer with all documents, information and elements in his possession useful for exercising the latter's right of subrogation against third parties responsible for the damage.

The baggage travels at the customer's own risk. TIPTOP srls cannot under any circumstances be held responsible for any loss or damage thereof.

To guarantee the exact fulfillment of the obligations undertaken towards its customers, TIPTOP srls has stipulated a specific insurance policy with the Allianz Company policy number 731542738 in the name of the undersigned company TipTop srls.

Art. 16 FEES

All rates are inclusive of service percentages and VAT in effect at the time of publication on the website.

In the case of increases of the same, the quotas must be adjusted to the variations.

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